Returns & Exchanges
Due to the perishable nature of our artisanal doughnuts, we cannot accept physical returns, but we are committed to ensuring you enjoy every bite. If your order arrives damaged or incorrect, please reach out to us within 24 hours for a full replacement or refund.
Document the Issue
Take clear photos of the doughnuts and the packaging if there are any signs of damage or if the items received do not match your order.
Contact Our Team
Email [email protected] within 24 hours of delivery with your order number and the photos you captured.
Review Process
Our quality assurance team will review your claim within one business day to determine the best resolution for your specific case.
Resolution
Once approved, we will either issue a full refund to your original payment method or schedule a fresh delivery of replacement doughnuts at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing